Frequently Asked Questions
Everything you need to know about our premium menswear and ordering process.
What is the typical lead time for Made-to-Order items?
Our Made-to-Order (MTO) garments typically take 4 to 6 weeks for production. This allows our artisans to ensure every detail meets our rigorous quality standards before shipping directly to you.
How do I determine my correct size in Epaulet trousers?
We provide detailed measurement charts for every fit. We recommend measuring a pair of trousers you already own that fit well and comparing those dimensions to our size guide. If you are between sizes, we generally suggest sizing up.
What is your return policy for standard inventory?
We accept returns on unworn, unwashed, and unaltered items within 14 days of delivery. Please note that custom, Made-to-Order, and final sale items are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express and USPS Priority Mail International. Shipping rates and estimated delivery times are calculated at checkout based on your specific location.
Can I request custom alterations on my order?
We do not offer in-house alterations for online orders. We recommend taking your Epaulet garments to a trusted local tailor to achieve the perfect personalized fit, especially for trouser hemming.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay Installments for flexible payment options.